When Google says I have no idea

Google's John Mueller informed BrightonSEO final Friday that when Google stated "I have no idea," they knew it, however they nonetheless didn’t understand how public relations may reply the query.

Hannah Smith requested John "You're form of an middleman between the search engine optimization trade and Google. And I'm actually keen to determine what Google's inside public relations crew thinks of you."

John then explains how, typically, his Google colleagues and himself are in a precarious state of affairs and should reply questions that haven’t but been verified by the Google public relations crew. . He stated that his crew and the PR crew heard one another effectively and that there have been not often massive issues, however typically he stated "we obtain attention-grabbing emails." However general, they do an excellent job.

And typically John will say "I have no idea," even when he is aware of the reply, both as a result of he doesn’t understand how PR will need him to reply or as a result of he doesn’t have the proper. nobody to ask this query. He stated "many occasions once we say I have no idea, it's not as a result of we do not know what's happening right here." It's simply that I have no idea not precisely how that may be framed. "

Right here is the incorporation in the beginning time at three hours and 29 minutes:

Right here is the transcript:

Hannah Smith: You're the sort to drive, I suppose possibly, between the search engine optimization trade and Google. And I'm actually keen to know what Google's inside public relations crew thinks of you.

John Mueller: Why does everybody snigger? I believe we have now a fragile position to play as a result of, typically, public relations groups put together all messaging whenever you work in a big firm. That's precisely what you say when somebody asks this query. And we are sometimes in a state of affairs the place one thing fully new comes out and folks query us about it and we have now to have some form of response to offer them. So typically we exit and say one thing which may not be precisely what that they had ready or what they thought they might put together. This typically makes it attention-grabbing, I believe we typically get attention-grabbing emails. Total, I believe it really works fairly effectively. So it's not like we're combating or something. However there are additionally many questions for which we have no idea precisely the reply or we have no idea how Google would formulate one of these state of affairs. The place we simply need to say, I have no idea. It 's prefer it' s a couple of new query of a brand new kind or a brand new topic that I have no idea about. Or possibly it's like a query on Google My Enterprise or Google Analytics or I believe I might in all probability know the reply, however I prefer it not being me asking for it. So, I might say like I have no idea. And sometimes, once we say I have no idea, it's not like we do not know what's happening right here. It's simply that we have no idea precisely how this might be framed.

Dialogue on the discussion board on YouTube.